Optimise-your-operations

Optimise your operations

Streamline staff management with automation and mobile access

Automation capabilities streamline staff management with mobile accessibility. Rail operators are required to manage complex services with unique criteria, conditions, rules and regulations, which is tough to do both manually and cost-effectively. Through a clear Enterprise Rail Workforce Management (WFM) technology architecture and strategy, there is an opportunity to increase efficiency and improve planning, day of operations and service delivery.

Optimising WFM: Key Insights

Manual processes, siloed data, inefficient training and reactive fatigue management are dragging down your rail operation. These are the hallmarks of a rail operation on the wrong track. Imagine a world where digitisation handles the heavy lifting, workforce data is centralised for smarter decisions, and fatigue management is proactive, not reactive.

Digitisation and Automation
Predictive Fatigue Management
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Digitisation and Automation

Rail operators are often plagued by manual processes that hinder efficiency and productivity. The lack of digitisation and automation in workforce management leads to tedious and error-prone tasks, which can result in delayed schedules, reduced crew utilisation, and increased operational costs. Furthermore, the absence of centralised data and streamlined crew training and certification requirements creates compliance issues and potential safety risks. By addressing these inefficiencies, rail operators can unlock significant improvements in their operations and better serve their customers.

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Predictive Fatigue Management

Fatigue is a pervasive issue in the rail industry, posing significant risks to crew safety and overall operational performance. The inability to predict and manage fatigue effectively can lead to accidents, decreased crew morale, and increased costs. By leveraging advanced analytics and data-driven insights, rail operators can proactively identify and mitigate fatigue risks, ensuring a safer and more efficient workforce. This proactive approach can help reduce the financial and reputational impacts of accidents, ultimately enhancing the overall safety and well-being of rail operators and their customers.

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Workforce Management Case Study – KTMB Malaysia
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Read the transformative success story of KTMB who digitised and automated their operations with Trapeze WFM. The intricate and dynamic nature of managing a large workforce in the rail industry is compounded by the reliance on outdated, manual processes.

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Trapeze workforce management capabilities

Enable real-time decision-making and allocate workforce resources effectively by automating complex manual tasks for each department.

Roster clerks
Planners and depot managers
Train drivers and operations staff
Transit officers
Training and development
Customer experience
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Roster clerks

Respond to and manage rosters in advance or on the day of operations. Stay one step ahead of issues as they happen with an integrated, optimised dataset.

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Planners and depot managers

Forecast and plan timetables, vehicles and crew effectively taking into account items such as rules, regulations, qualifications, leave and training.

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Train drivers and operations staff

Utilise advanced communication tools to maintain two-way dialogue through various channels when day of operations issues arise.

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Transit officers

React quickly to situational requirements through real-time information received to mobile devices, maintaining security and greater coverage of the network.

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Training and development

Gain an integrated view of staff, their specialised knowledge, skills, training status and qualifications to manage workforce capability and availability.

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Customer experience

Enhance the passenger journey and customer experience through improved performance levels.

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